Calvin Mooers

“The requirements of information retrieval, of finding information whose location or very existence is a priori unknown.”

“An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it... Where an information retrieval system tends not to be used, a more capable information retrieval system may tend to be used even less.”

“People will resist information unless the price of not knowing it greatly exceeds the price of learning it.”